Our focus is complete customer satisfaction. In the event that you are displeased with the services provided, a refund of the purchase amount or any other amount shall be processed at the sole discretion of the Company. Any amount that may be processed as refund shall be subject to a prior verification process wherein the evaluation shall be conducted on the basis of veracity of the reasons submitted for claiming the refund. The process of verification and the amount of refund shall be exclusively decided by the Company without any participation of the Customer/User.
The Customer is expected to go through the Terms and Conditions of the website and the details of the product or specific deals before making the purchase or making the payment. In case of dissatisfaction with the paid service(s) provided by the company through the website (www.thehomeopathicacademy.com), the customer has the liberty to cancel their subscription to the product and request a refund as per the refund policy listed below. Our Policy for the cancellation and refund shall remain constant and as stated hereinbelow:
For Cancellations of a paid Product or service, please contact us via contact us link. Requests received later than 01 business days prior to the end of the current service period will be treated as cancellation of services for the next service period. The Customer shall be required to generate the cancellation request by complying with the procedure and must be placed by the original account user only. Upon receipt of the cancellation request, the Company will take necessary steps to ensure that the request is genuine and is not fraudulent before proceeding further.
As mentioned above, we will try our best to accommodate the refund provided that a genuine reason for such claim has been provided and that such reason has been proved beyond reasonable doubt after an investigation by the Company. Firstly, the Company will try to fix the problem stated by the user , which is identified as genuine by the company, and if the company is not able to fix the problem in a mentioned resolution time given to the user, then only the user is eligible for the refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. The company shall make attempts to initiate the decided refund amount to its original source . But, if due to unforeseen circumstances, this is not possible; the Company may require the Customer to provide an alternate method, in which case the onus is on the Customer to provide correct information. The Company cannot be held responsible or liable for any misdirected payments arising from the Customer’s side or for any fraudulent requests.
Details of the refund will be communicated to the Customer via e-mail or any other mode of communication, as the Company deems fit. The process may take 5-10 business days for the refund to be reflected in the Customer’s Account. Once the refund is processed from the Company’s side, the Customer may contact their Bank for the status of refund or may drop an email to the Company to obtain further updates.